The Jessie May Trust

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We reviewed the monitoring and improving outcomes quality statement for the effective key question. Monitoring and improving outcomes: the service had a positive reporting culture and staff understood their role in incident reporting. Most families had engaged with feedback and staff felt listened to. However, quality of life outcome measures had not yet been implemented.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

Most families had engaged with feedback on the service which was collected each year and some families told us they received regular emails asking for feedback on events as well as information on how their feedback would help the service improve.

Most staff felt they had sufficient well-being support through regular supervision and a wellbeing committee. Staff felt listened to and their opinions were asked for. Staff understood their role in ensuring there was a positive reporting culture and they had protected time for shared learning from incidents through team meetings, one to one mentoring and group supervisions. Staff also had the opportunity to debrief after any unexpected incidents. However, leaders we spoke with told us quality of life outcome measures for children and young people were not undertaken at the time of the assessment, meaning improvements to individuals' quality of life was not clearly implemented. The service had plans to use the Ambitions national framework for palliative care to improve quality of life for children and young people using the service.

The service had a charity accreditation. Staff undertook handovers before and after visits and recorded regulated activities. However, some families told us that due to the paper system, records were occasionally not filled in due to record sheets being unavailable. There were plans to move towards an electronic system within the next financial year.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.