Archived: Byfield Court

Ten people were living at the home at the time of the visit. We had limited conversation with people who used the service and not everyone was able to tell us about their experiences. It was noted that people interacted with staff who they were familiar with and people appeared happy and contented.

The staff supporting the people that used the service knew what support they needed and we saw that the support being given to people matched what their care plan said they needed.

We saw that good nutritional care was provided in a way that met people's needs and preferences.

Medications were handled appropriately and people that used the service had their medicines in a safe way.

We found that there was a robust recruitment process in place that helped to make sure that only people who were deemed as suitable were employed to care for people that used the service. Staff told us that there was a stable staff group and that it was a good place to work.

There was a written complaints procedure for the effective and speedy resolution of any complaints or concerns.

Comments received from relatives of people that used the service included 'Staff member X was amazing with the person that used the service', 'Admiration for the staff' and 'The place has a homely feel'.