About the serviceRosedale Care Home provides accommodation with personal care for people over the age of 65. The service is registered to accommodate up to 18 people and was providing care to 13 people at the time of the inspection.
People have a range of care and support needs including diabetes and some people were living with dementia and the frailties of old age. Any nursing needs were provided by community nursing services.
People’s experience of using this service and what we found
People told us they were content living at Rosedale. They told us staff were kind towards them and knew their needs well. People were encouraged to make their own choices and retain their independence and people’s care plans were individualised and person-centred. A health professional told us, “It’s a very personalised home, staff know people inside and out. It’s a lovely atmosphere.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt safe living at Rosedale and where risks to people had been identified there was good guidance in place for staff. Staff were able to tell us how they kept people safe and had a good knowledge of how to identify and report any potential safeguarding concern.
People were cared for by enough staff who had been trained and demonstrated competence in their roles. Staff received the support they required through continual learning and development and regular supervision with their line manager.
Medicines practices were good, and people received the medicines they required in line with their prescription.
People lived in an environment that was checked for its safety and suitable for their needs.
The environment had been improved and there were action plans in place to further enhance the environment. Relatives commented “Its tired and could do with a lick of paint but you can’t fault the care.” The garden was appreciated by people who told us they use it in the summer.
People were provided with enough food and drink prepared in a way that met their needs. One relative told us, “[Loved one’s name] is particularly delighted with the food. “There was also a range of activities available including getting out and about. Staff told us they were keen to develop this further.
People and relatives spoke confidently about the registered manager and gave positive feedback. One person said, “He is amazing.” A relative told us, “He’s approachable, easy to talk to and gets things done, nothing is too much trouble.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 March 2022 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 20 March 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service is good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.