• Care Home
  • Care home

Abbey Park

Overall: Good read more about inspection ratings

Humber Road, Coventry, West Midlands, CV3 4FE (024) 7650 6045

Provided and run by:
Methodist Homes

Latest inspection summary

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Background to this inspection

Updated 19 March 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection took place on 11 February 2019 and was carried out by four inspectors, two experts by experience and a specialist advisor. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. A specialist advisor is a qualified healthcare professional. Two of the inspectors only attended during the morning with their primary purpose to speak with people and complete observations on the units.

Service and service type

Abbey Park is a care home offering care for up to 84 people who require personal or specialist nursing care, rehabilitation and dementia care. The home provides care in a number of separate units over two floors. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we reviewed information we had received about the service since their previous inspection. This included details about incidents the provider must notify us about, such as serious accidents and deaths. We sought feedback from the local authority and professionals who work with the service. We used this information to plan our inspection. We also considered the Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to give us key information about the service such as what it does well and any improvements they plan to make.

During the inspection, we spoke with twelve people who used the service, nine relatives, the chaplain, administration manager, seven members of care staff, four nurses, two activity organisers, the deputy manager and the registered manager. We also observed the communal areas on each of the units and visited some people in their rooms to assess how people were supported by staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at nine care records and records that related to the management and running of the service such as audits and quality monitoring records. We looked at 14 Medicine Administration Records (MAR) and checked how medicines were stored and administered. We looked at incident and accident records, safeguarding records, complaints and thankyou letters.

Overall inspection

Good

Updated 19 March 2019

About the Service: Abbey Park is a nursing home that can support up to 84 older people who require personal or specialist nursing care, rehabilitation and dementia care. The home provides care in a number of separate units situated over two floors.

People’s experience of using this service:

¿People felt safe but risk management plans were not always available to ensure a consistent and safe approach by staff in managing risk.

¿Staff knew people well and there were enough care and nursing staff on duty to meet people’s needs.

¿Staff were recruited safely and received comprehensive training and support to care for people effectively. This included checks to ensure nurses were appropriately registered to work at the home.

¿The environment was clean and staff followed good infection control practice.

¿Overall medicines were managed safely, and people had access to healthcare professionals when needed.

¿People’s needs were assessed before they moved into the home to make sure their needs could be met.

¿People’s nutritional and hydration needs were met as staff supported those who needed assistance.

¿Staff cared about people and were responsive to their needs. Overall, care plans supported staff to provide personalised care.

¿People were supported to be independent, their privacy was respected, and their dignity was maintained.

¿People’s end of life wishes were identified and within care records to help ensure their wishes were respected at the end stage of life and following their death.

¿People had access to a variety of activities and had some opportunities to maintain links with the community.

¿ People were happy with the care they received and with the management of the service.

¿Complaints were managed in accordance with the provider’s procedure.

¿There were systems to monitor the quality and safety of the service and views shared with us were mostly positive, although some people and relatives didn’t feel they were provided with opportunities to share their views.

¿ Staff were given opportunities to discuss areas of improvement to learn lessons when things had gone wrong.

¿Feedback people had provided at meetings had been listened to and action taken where possible in response this.

At this inspection we found the evidence supported an overall rating of 'Good'. More information in 'Detailed Findings' below.

Rating at last inspection: At our last inspection we rated the service as 'Requires improvement' overall. The report was published on 9 February 2018.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.