Archived: Community Options Limited - 4 Sandford Road

Updated 24 April 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was carried out by one inspector on 25 March 2015 and was unannounced. We spent time observing care and support being provided. . We looked at records, including two people’s care records, staff training records and records relating to the management of the service. We spoke with three people who used the service. We also spoke with three members of care staff, the registered manager and the human resources manager.

Before the inspection we looked at the information we held about the service including notifications they had sent us and the provider. We also spoke with a Community Psychiatric Nurse about their views on the service.

Updated 24 April 2015

This inspection was carried out on 25 March 2015 and was unannounced. At our last inspection on 11 September 2013, we found the provider was meeting the regulations in relation to outcomes we inspected.

Community Options Limited - 4 Sandford Road is a residential care home which provides support for up to five adults with mental health needs. At the time of our inspection the home was providing care and support to four people.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service said they felt safe and that staff treated them well. Appropriate recruitment checks took place before staff started work. Staff had completed training specific to the needs of people using the service, for example, mental health awareness and the recovery star approach. Safeguarding adult’s procedures were robust and staff understood how to safeguard the people they supported from abuse. The manager demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

People using the service were had been fully involved in planning for their care needs. Risks to people were assessed and care plans and risk assessments provided clear information and guidance for staff on how to support people to meet their needs. People had jobs, attended colleges and gyms and enjoyed visiting the local area. People’s medicines were managed appropriately and people received their medicines as prescribed by health care professionals.

Staff encouraged people to be as independent as possible. There were regular meetings where people were able to talk about things that were important to them and about the things they wanted to do. People were aware of the complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

The provider sought the views of people using the service through annual surveys. The manager recognised the importance of regularly monitoring the quality of the service provided to people. Staff said they enjoyed working at the home and they received good support from the manager. There was a whistle-blowing procedure available and staff said they would use it if they needed to.