18 November 2013
During a routine inspection
We found people and family members were involved with providing their consent regarding the planning of care of people using the service.
Relatives we spoke with told us that the care that was discussed with them matched the care that was being provided to people using the service. They also told us they were regularly kept up to date about the changes made to people's care.
We saw that the care plans were person centred and reflected people's individual needs. We noted staff were compassionate and caring when supporting people. We found there were risk assessments available to inform staff on how to manage any identified risks for people.
We noted the home was clean and there was a cleaning schedule which staff followed. We saw checks were made to review the cleanliness of the home.
We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. The manager showed us the induction plan which new staff had to complete during their employment at 3 and 4 Southbrook Road.
We found the service was well led and had systems in place to monitor the quality of service being provided.