Edward House Care Home

Updated 20 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Edward House is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This was an announced inspection. We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since it was last inspected by us in July 2017. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We met all three people who lived in the home. We spoke with two people to get their views about the service. One person we spoke with preferred to speak in his first language. The operations manager was able to translate for us. We observed interactions between staff and people using the service. We spoke with three members of staff including the service manager, the operations manager and one support worker. At the time of our inspection the registered manager was on annual leave.

We reviewed a range of records. These included three people’s care records which also contained their medicine administration records (MAR). We looked at three staff files in relation to recruitment, training and staff supervision. We also looked at a variety of records relating to the management of the service, including quality audits, monitoring reports, risk assessments as well as policies and procedures relating to the running of the service.

After the inspection

We contacted a further three support workers to get their views about working for the service. The provider sent us documents and additional information we had requested at the inspection.

Updated 20 March 2020

About the service

Edward House Care Home provides support and personal care to up to three people who require support with their mental health. The home is a terraced house, on two floors with three bedrooms and a garden at the back. At the time of the inspection three people were living at the home.

People's experience of using this service and what we found

People trusted the staff and felt safe with them. The management and staff had assessed potential risks to their safety. Ways to reduce these risks had been explored and were being followed appropriately.

Staff understood their responsibilities to keep people safe from potential abuse, bullying or discrimination. Staff knew what to look out for that might indicate a person was being abused.

Staff treated people as unique individuals who had different likes, dislikes, needs and preferences. Staff and management made sure no one was disadvantaged because of their age, gender, sexual orientation, disability or culture. Staff understood the importance of upholding and respecting people's diversity. Staff challenged discriminatory practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood the way people expressed their views and the service made sure no one was disadvantaged because of the different ways people communicated.

Everyone had an individual plan of care and support which was reviewed with them, on a regular basis.

Staff had been trained in the management of medicines and suitable policies and systems were in place to ensure people’s medicines were managed safely.

Staff were positive about working at Edward House and told us they appreciated the support, encouragement they received from the management.

People who used the service, staff and outside healthcare professionals had regular opportunities to comment on service provision and had made suggestions regarding quality improvements.

People knew how to complain if they needed to and were asked if they were satisfied and happy with the service on a regular basis. Everyone working at the home understood the need to be open and honest if mistakes were made.

The management team worked in partnership with other organisations to support care provision, service development and joined-up care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.