Boughton Green Road Limited Also known as Richardson Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. Access to professionals was considered on an individual basis to ensure people had equal access and opportunities in managing their healthcare needs.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives did not raise any concerns in relation to being treated equally and fairly. People were treated as individuals and their views were sought and listened to. There were regular house meetings for people to raise issues and discuss wishes. Leaders and staff understood people had a right to be treated equally and fairly. Staff were not aware of any incidence where people had experienced any difficulties in accessing services. The manager and head of care told us they did not feel anyone had been discriminated against and although the GP may be slow to respond at times, they did not feel people were treated any differently. Staff supported people when they attended health appointments to ensure they were being listened to and understood what was happening.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.