26 March 2013
During a routine inspection
Records that we looked at evidenced that people were involved in choosing how and when they wanted their care and support. Care plans were personalised and detailed people's individual needs and preferences. There was information about how each person communicated. This meant staff understood how people expressed their needs and wishes about how they wanted to be supported with their care.
The provider did not employ permanent staff and used agency staff to provide cover as required. Appraisals were undertaken by the agency. The same staff were used regularly so supervisions and relevant training were provided by the provider. This meant that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
People who used the service were protected from abuse, by staff who understood about different types of abuse and knew what actions to take if abuse was suspected.
There were sufficient staff to meet people's needs. These staff had appropriate training and supervision to undertake their roles.
Responses to the last questionnaire were positive for example, "absolutely no complaints - I consider him to be very lucky to be living in such a friendly and caring environment".