Park Grove

Updated 14 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors and one medicines inspector undertook the inspection.

Service and service type

Park Grove is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was no registered manager at the service at the time of the inspection. The previous manager who was applying to be registered manager had recently left. The provider told us they were in the process of recruiting a new manager who would be applying to the Care Quality Commission to be registered manager. This means that they and the provider would be legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Prior to the inspection we looked at all of the information we held about the service. This included feedback and notifications which the provider is required to send to us by law. We also asked for feedback from professionals about their experience of the service.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and undertook phone calls with permission to four relatives. We also spoke with one professional visiting the service on the day of the inspection and received feedback from another three professionals. We looked at a number of records, these included four staff files, two care files and records relating to the operation and management of the service. We reviewed five medicine administration records and looked at medicines related documentation. We also spoke with six staff, these included, care staff, housekeeping, the deputy manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

After the inspection

The service continued to provide evidence to support the inspection.

Updated 14 December 2021

About the service

Park Grove is a residential care home providing personal and nursing care to up to 32 people older people in one adapted building. There was 16 people living in the service at the time of the inspection.

People’s experience of using this service and what we found

People told us they felt safe and systems were in place to support safeguarding investigations. Environmental and individual risk assessments had been completed. The service was clean and tidy and systems had been developed to manage the COVID-19 pandemic. Medicines were being managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Meals were provided to people and their choices were considered. Professionals were involved in the care and support as required. The service was homely and people’s bedrooms had been personalised with their own possessions.

People received good care, and people and relatives were positive about the care they received. People’s choices were considered, and they were included in decisions about their care.

Care files had been developed and supported people with person centred care, people were able to access an activities programme. No complaints had been received however, guidance was available to support staff to deal with any concerns.

A range of audits and monitoring was taking place. Policies had been developed to support the operation and management of the service. Meetings were being held with the staff team and people who used the service. Questionnaires had been obtained from staff, professionals and people who used the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (Published 3 January 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.