Archived: 3 Hesding Close

During our visit we saw that staff spoke to people in a kind manner and with respect. People told us that staff had asked them for their views about what to do, where to go and what to eat etc. This meant that people were involved in decisions about their life and showed that they had been given choices.

We spoke with four members of staff during our visit, including the registered manager. All of the staff were very motivated, caring and positive about working in the home and praised the teamwork and supportive atmosphere. We also spoke with a visiting healthcare professional who provided positive feedback about the care and welfare of people living at the home.

3 Hesding close provided a comfortable, safe and homely environment for the people that lived there.

Appropriate recruitment checks had been undertaken before staff began working at 3 Hesding Close.

Since our last visit improvements had been made to the records held about people. Records contained clear and up to date information that was reflective of people's needs and wishes.

When we were at the service, staff demonstrated how well they knew people's needs and ensured people were supported in line with their assessed needs and preferences.

We checked how the service was administering medication and found this was done safely.

There were enough staff with the right skills at the service to meet people's needs. We observed staff treat people with affection, warmth and kindness. Staff were patient and their work centred on the people who lived at the home.

People were not fully protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not being maintained.