Byways

Updated 21 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 11 November 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 21 November 2020

The inspection took place on 25 March 2018 and was unannounced.

Byways Residential care home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Byways care home accommodates eight people in one adapted building. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by enough staff to keep them safe. The staff levels helped reduce the risks of people experiencing harm. Staff had been trained in how to keep people safe. People were helped to stay safe because the provider had systems that helped reduce risks to them. The staff knew how to protect people if they had any concerns about their safety or wellbeing. People were helped by staff to manage and receive their medicines safely.

People were properly supported to stay healthy. They were supported to have positive relationships in their life. Each person had a detailed care plan in place. These had been planned and written with people and their relatives . Care plans set out how to meet each person’s’ care and support needs. Care plans were reviewed regularly. This was so that they were up to date and reflected people’s full range of care and support needs.

The staff supported people’s independence and encouraged them to take part in activities they valued. The staff were kind and caring. The engagement and communication we saw between people and staff was warm and positive. People went out often to see family and take part in a range of social events.

Staff felt they were supported in their work and they also felt the management were supportive. The quality of care and service that people received was checked and monitored. This was to make sure it was safe and suitable for them.

The staff felt positive about working as a team and they felt there was usually a good morale and team spirit among them. People were supported with their range of day to day needs by a team of staff who were well trained and properly supported and supervised in their work. The staff were able to go on regular training courses and felt developed and supported in their roles. This helped the staff to improve and develop their skills and competencies when they supported people at the home.

The visions and values of the organisation were understood by the team. Individual staff showed they understood these visions and values in their work. They included providing personalised care, treating people as unique individuals and supporting independence.