21, 24 October 2013
During a routine inspection
We found that people had their needs assessed and staff had the information they needed to provide people with individual care and support. People we spoke with said, "Everything very good, they are kind, helpful and caring and always have time for a little chat." "They always ask if there is anything else we want them to do." "I am very satisfied, such nice people and there is no embarrassment what so ever." "It is a brilliant service, they do exactly what I ask them to do in my own home and they make me feel really comfortable."
We found that there were effective systems for working with other professionals. We saw that the service provided flexible support to enable people to attend hospital or GP appointments.
Staff were provided with training and equipment to ensure that they protected themselves and the people they supported in respect of infection control.
People received care from the same group of carers ensuring continuity of care. People said, "We received a weekly rota and it is usually the same staff." "The senior staff always brings new staff and introduces them." "New staff never just turn up, they always introduce the new staff."
We found that there were good systems in place to monitor the quality of service delivery.