30 January 2014
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We observed people were able to make decisions about their care and treatment. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We found staff were knowledgeable about people's needs and provided a good standard of care.
We found people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
There were enough qualified, skilled and experienced staff to meet people's needs. The provider had contingency plans in place to enable staffing levels to be flexible, and that they could be adapted to respond to the changing needs of the service.
There was an effective complaints system available. Comments and complaints people made were responded to appropriately.