Updated 17 November 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Sunnyside Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Sunnyside Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We looked at all the information we held about the provider. This included information received from the local authority, complaints and information from the provider about significant events, such as safeguarding alerts, accidents and incidents.
During the inspection
We spoke with 5 people who used the service and a visiting relative. We carried out observations to see how people were being cared for and supported. We spoke with staff on duty who included care workers, nurses, the registered manager and the owner. We also spoke with a visiting healthcare professional.
We looked at the care records for 5 people who used the service. We looked at records of complaints, accidents, incidents, meeting minutes, quality audits, action plans and the recruitment, training and support records for 5 members of staff.
We conducted a tour of the environment, in particular looking at how infection prevention and control was managed and we looked at medicines management. After the inspection, we contacted 8 external professionals to ask for their feedback on the service and received a reply from 3. We also sought feedback from the staff team by issuing questionnaires and received a response from 8 staff members.