About the service Abbey House – Morden is a care home for up to 12 people with mental health needs, at the time of the inspection there were 10 people using the service.
People’s experience of using this service and what we found
We received positive feedback from people and their relatives about the care and support they received at Abbey House – Morden.
At the previous inspection, we found the provider needed to make improvements in relation to the areas of concern we found including staffing, safe care and treatment and good governance. At this inspection, we found that sufficient improvements had been made.
People told us they felt safe living at the home. The provider carried out risk assessments which helped to ensure that people were safe from harm. Checks were also completed on the environment and equipment within the home to ensure it was a safe place for people to live in. There were robust recruitment checks in place which meant staff were safe to work with people. People received their medicines as prescribed and we were assured that the provider had safe infection prevention and control procedures in place, including in relation to the management of COVID-19.
Staff attended training that was relevant to their roles and they received ongoing supervision with regards to their work practice. People received the appropriate level of support in relation to their nutrition, hydration and ongoing health needs. The provider worked with other agencies to provide effective care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were reviewed on a regular basis and contained details of people’s ongoing support needs, including end of life care. People were supported to maintain relationships that were important to them. The provider acted upon any complaints that were received and responded appropriately.
The service was well-led. Regular quality assurance checks were completed, and the provider sought the views of people, relatives and staff in terms of how the service was run.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update.
The last rating for this service was requires improvement (published 30 May 2019) and there was a breach of regulation in relation to safe care and treatment, staffing and good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection enough improvement had been made and the provider was not in breach of regulation in relation to safe care and treatment, staffing and governance.
Why we inspected
The inspection was prompted due to the previous rating and the breaches found at the last inspection. A decision was made for us to inspect and examine improvements against the breaches. As a result, we undertook a focused inspection to review the key questions of Safe, Effective, Responsive and Well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has improved to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abbey House - Morden on our website at www.cqc.org.uk.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.