Ethicare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans were person centred and enabled staff to provide good care. A family member told us, “[Relative] is very self-sufficient and still tries to do most things by themselves. Often the carers will help [relative] achieve those things to maintain as much of her independence as possible. This is really helpful for [relative’s] mental health.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. There was evidence of good communication and joined up work with community-based health and social care organisations that supported improvement in outcomes for people.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People were communicated with appropriately and staff received training and support around communication.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. Care plans evidenced how people were involved in developing their care plan. A family member told us, “The way [the staff] understand [family member’s] care needs is great. Communication between [family member] and the carers is good.”

The service made sure that people could access the care, support and treatment they needed when they needed it. Care plans showed how people and their families are involved in identifying care needs and how this care should be delivered so that it was person centred.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. We saw evidence in care plans that care and support was tailored to the needs of individuals which enabled them to maintain their independence. One person was supported by the service to access an advocate that enabled them to stay at home rather than go into residential care.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People accessed support to enable them to make informed decisions about their future care and support needs.