Background to this inspection
Updated
12 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
This inspection took place on 19 October 2020 and was announced. The service was part of a thematic review which is seeking to identify examples of good practice in infection prevention and control.
Updated
12 November 2020
About the service
Mountford is a residential care home providing personal and nursing care to 36 people, some of whom are living with dementia. At the time of the inspection 33 people were receiving support.
People’s experience of using this service and what we found
Some people were not able to tell us verbally about their experience of living at Mountford. Therefore, we observed the interactions between people and the staff supporting them.
People's needs were met in an individual and personalised way by staff who were exceptionally kind, caring and responsive to their changing needs. People felt listened to and knew how to raise concerns. The service was highly responsive and innovative in looking at ways of meeting people’s social needs.
The service had continued to develop an exceptional response to people entering the end of their life. Peoples needs had been significantly considered.
Enough staff who had been recruited safely were available to meet people's needs and we observed staff respecting people's privacy and protecting their dignity.
People were safeguarded from the risk of abuse. People received safe care and treatment in line with national guidance from nurses and care staff who had the knowledge and skills they needed.
There were enough nurses and care staff on duty and safe recruitment practices were in place.
People were supported to take medicines safely and lessons had been learned when things had gone wrong.
Good standards of hygiene were maintained and people had been helped to quickly receive medical attention when necessary.
People enjoyed the meals and their dietary needs had been catered for. This information was detailed in people's care plans. Staff followed guidance provided to manage people's nutrition and pressure care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.
Effective governance systems were in place, ensuring people received consistent care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (Published 5 September 2017 ).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.