22 March 2012
During a routine inspection
Everybody that we spoke with told us that the carers who visited them were kind, polite and helpful.
We asked people who used the service about the reliability and dependability of the care staff who visited them. Most people were satisfied with this aspect of their care, although some people said that on occasions care staff were late for their visits. One person said that the staff phoned if there was to be a delay and another person told us that whenever they were late there was always a very good reason. Everybody we spoke with told us that they all had a care plan in their home and had been involved in the development of this.