20 January 2022
During an inspection looking at part of the service
Hampton Care Home is a residential service providing personal and nursing care to 55 older people at the time of this inspection. Most people residing at the care home are living with dementia. The service can support up to a maximum of 76 people. The premises is divided into three separate units/floors, each of which has their own adapted facilities.
People’s experience of using this service
People were supported to stay safe and be protected against the risk of avoidable harm and abuse. People were supported by enough competent staff who knew them well and had been safely recruited. The environment was clean and followed current best practice guidelines regarding the prevention and control of infection (IPC), including those associated with COVID-19. Medicines were well-organised and staff helped people take their prescribed medicines in a safe way.
The newly registered manager was competent and clear about their roles and responsibilities. They understood regulatory requirements and how to ensure people received high-quality, person-centred, safe care. This was achieved by routinely monitoring and analysing the safety and quality of the care people received. The registered manager also recognised the importance of learning lessons when things went wrong and was keen to continuously improve the service. They promoted an open and inclusive culture, and worked in close partnership with other health and social care professionals and agencies to plan and deliver positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last rating for this service was good (published 18 September 2020).
Why we inspected
We received multiple concerns recently in relation to the management of the care home and how people were safeguarded from the risk of abuse there. We were also notified about an outbreak of COVID-19 amongst people living and working at the care home.
As a result, we undertook a focused inspection to review the key questions of safe and well-led. We also looked at infection prevention and control measures under the safe key question to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
No areas of concern were identified in the other key questions of effective, caring and responsive. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We found no evidence during this inspection that people were at risk of harm from these concerns. The overall rating for the service therefore remains good. This is based on the findings at this inspection.
Please see the safe and well-led key question sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hampton Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.