Archived: Person Centred Care Homes - 1 Bodiam Close

Updated 26 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took on 8 June 2017 and was unannounced. A single inspector carried out the inspection. Before the inspection we looked at information that we had received about the service and formal notifications that the home sent to the Care Quality Commission (CQC). We looked at four people’s care records and risk assessments, five staff files, six people's medicines charts and other paperwork that the home held such as health and safety documentation, audits of systems, policies and procedures.

People that used the service were unable to speak to us due to the complex nature of their needs. We used observations during the inspection to gain an understanding of how they experienced the care that they received. During the inspection we spoke with five staff. Following the inspection we spoke with five relatives of people that used the service.

Updated 26 July 2017

This inspection took place on 8 June 2017 and was unannounced. Person Centred Care Homes – 1 Bodiam Close, is a care home which provides care and support for up to six people with significant learning disabilities and complex needs. At the time of this inspection there were six people using the service.

At the last inspection on 23 March 2015 the home was rated 'Good'.

At this inspection we found the service remained 'Good'.

We observed kind and caring interactions between staff and people. People’s responses to staff showed that people felt safe and supported. Relatives were positive about people’s safety within the home.

Procedures relating to safeguarding people from harm were in place and staff understood what to do and who to report it to if people were at risk of harm.

People had risk assessments that identified their personal risks. There was specific guidance for staff on how to mitigate known risks to ensure people’s wellbeing.

Medicines were managed safely and administered on time. There were records of medicines audits and staff had completed training on medicine administration. The home had a clear policy on administration of medicine which was accessible to all staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had regular supervision and annual appraisals that helped identify training needs and improve the quality of care.

People were supported to eat healthily. There was a varied menu and snacks and drinks were available if people required.

There was a complaints procedure and relatives knew how to make a complaint.

Staff knew how to report accidents and incidents. Accidents and incidents were followed up and learning from accidents and incidents was used to improve the quality of care for people.

Care plans were person centred and reflected individual’s preferences. Relatives were actively involved in planning people’s care.

People had individual weekly activities timetables that reflected things that they enjoyed. People were supported in the community with appropriate staffing levels.

Audits were being completed for various aspects of the service which included action plans and records of how the identified issues had been addressed.

Staff had regular team meetings where they were able to share ideas and raise any concerns.

Further information is in the detailed findings below.