30, 31 March 2015
During an inspection looking at part of the service
We also received information of concern about the service since the last inspection which informed this inspection visit.
We found significant improvements had been made across these areas and the provider had made most of changes of the changes they were required to make. For example, all agency staff were now trained in the provider's model of restraint before they started working in the service and standards of record keeping had improved.
However, we found there were concerns around the arrangements for accessing emergency equipment and checking that it was working properly. In addition, there continued to be an issue around the blanket restriction of clothing for young people on Green ward. The provider was aware of these issues and was working to improve these issues.
We spoke with young people in the service and received mixed feedback about the service. The young people believed the permanent staff had a positive impact on their progress in the service. However there continued to be issues around the use of agency staff and the impact this was having on young people's experience of care as confirmed by the young people we spoke with. Additionally, access to activities was limited and the young people in the service told us they were not always able to access 1:1 time with staff when they requested this.