We carried out a review of the data available to us about Carrick Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Carrick Healthcare Ltd, you can give feedback on this service.
Carrick Healthcare is a domiciliary care agency. The service provides personal care to people living in their own houses or flats. At the time of our inspection there were 30 people using the service.
People’s experience of using this service and what we found
People we spoke with were positive about the agency and the support provided. People told us, “I can’t fault them [managers and staff]. A wonderful service. Very happy,” “They [managers and staff] go over and above. They have done so much to support us and point us in the right direction for help” and “They [staff] always have a smile and time for a chat.”
There were individual risk assessments which were person centred to ensure people were protected and could be supported safely. People received care and support as and when it was commissioned. There had been no missed calls and all calls were monitored to identify any gaps.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were recruited safely and were deployed to suit the specific needs of people. Staff told us they enjoyed working for the agency and felt very supported by managers.
Staff demonstrated a good understanding about safeguarding people from the risk of abuse. Training was provided and regularly updated. Staff were reminded of safeguarding issues and practices in meetings to ensure information was current to support staff.
Most people administered their own medicines, but where staff supported people, they managed medicines according to national guidelines. Support for people was planned to ensure the person’s needs and wishes were considered.
There was a strong person-centred culture within the staff team. Care and support plans had been developed for people, to understand the reasons for some people’s behaviours and actions. They provided guidance for staff to ensure consistent approaches were used when supporting those people.
Staff knew people they supported well and demonstrated an understanding of their individual care and communication needs. This helped ensure people people’s views were heard and their diverse needs met.
Safe infection control measures were followed by staff and there was enough PPE available to support this.
Staff were supported by a system of induction, training, supervisions, appraisals and staff meetings. Staff were appropriately trained, and their competency regularly checked, to ensure people’s needs were met.
People’s relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 25 October 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.