3 December 2013
During a routine inspection
We found people were asked for their consent before care and support was provided.
People's privacy and dignity was respected by staff when care and support was provided in peoples' homes.
We found people were protected from the risks associated with the use of equipment as Newcross had provided appropriate training and guidance for staff.
Newcross undertook appropriate recruitment checks before staff began working for the service
.
We saw records were stored securely and people's confidential information was protected at the agency office.