The Care Quality Commission
  • Care Home
  • Care home

Archived: Satya Nivas Residential Home

Overall: Good read more about inspection ratings

71-73 Checketts Road, Leicester, Leicestershire, LE4 5ES (0116) 224 1802

Provided and run by:
Mrs Tara Pankhania

Important: The provider of this service changed. See new profile

All Inspections

13 October 2015

During a routine inspection

This was an unannounced inspection that took place on 13 October 2015.

Satya Nivas provides accommodation, care and support for up to 10 people diagnosed with a learning disability and/or mental health needs. The people using the service are from the Asian communities. Asian languages are spoken in the home and Asian lifestyles catered for.

The home had a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People said they felt safe in the home and were happy and relaxed in the company of the staff. Staff advocated for people and spoke up for them. There were enough staff on duty to support people in the home and also accompany those who wanted to go out into the community.

People told us they were satisfied with the food provided. Staff knew people’s likes and dislikes, for example whether they preferred mild or spicy food. Lunch was a social event in the home and brought people together for food and company. During the meal staff were in attendance, serving food and offering extra helpings. Records showed that the home offered a varied menu with plenty of choice.

People told us they felt like part of a family at Satya Nivas and trusted the staff who supported them. The staff had the skills they needed to provide effective care and knew what to do if a person became distressed or anxious. The provider and manager supported the staff and encouraged them to develop their competence though ongoing training and discussion.

Staff took action to help ensure people received effective healthcare. They referred people to healthcare professionals where necessary and accompanied them to appointments. They promoted healthy living in the home and helped to educate people about this.

The home had a caring and inclusive atmosphere. Many of the people using the service and the staff had been at the home for a long time and had built up close and trusting relationships. All the people we spoke with said they liked the staff and got on well with them. They also cared about and looked after each other.

Staff supported people with their religious beliefs and encouraged them to take part in cultural events. Staff were multilingual and communicated with people in their preferred language where possible. The encouraged people to take part in activities, go on trips out, and visit to local restaurants and clubs.

People received personalised care that met their needs. Their care plans included information about their preferences, for example what time they liked to get up, the nature of the support they needed, and whether they preferred a shower, bath or bucket bath. If people’s needs changed staff adjusted their care plans accordingly.

This home was suitable for people sharing the same or a similar cultural and religious background as the current people using the service and staff. The home was decorated with religious pictures telling stories from people’s faith backgrounds. The people using the service and staff were celebrating a religious festival on the day we visited.

People told us they were involved in how the home was run. They attended residents meetings where they discussed forthcoming religious festivals, and arrangements and food choices for forthcoming birthdays.

Staff told us they enjoyed working at the home and attended staff meetings where they were encouraged to share their views and make suggestions for improving the service. They told us they felt well supported by the manager and provider.

The provider carried out an annual survey to find out if the people using the service and their relatives were satisfied with the service provided. The results of this year’s survey were positive with respondents rating the service as ‘excellent’. The quality assurance system needed to be more formal with appropriate records kept.

There had been improvements to the home since we last inspected including the ongoing refurbishment and re-decoration of the premises. Some work regarding possible tripping hazards in the home was outstanding and the provider agreed to action this.

30 July 2013

During a routine inspection

People we spoke with told us about their involvement within the community and the recreational activities and holiday they had had earlier in the year. People told us about their 12 week holiday to India and their day trips to London, Birmingham and North Wales. People told us how their cultural and religious needs were met which included attendance at a number of Temples within the community.

People at Satya Nivas follow a vegetarian Asian diet and with staff support visit local supermarkets and shops which provide the necessary fresh ingredients. A majority of people who use the services of Satya Nivas have lived at the service for ten years or more and are supported by staff who have worked at the service for a similar period of time, this meant that people using the service are known well to the staff and are confident to express their views. Staff speak with people in their first language which includes Gujarati and Punjabi. All staff that work at Satya Nivas have attained a National Vocational Qualification (NVQ) in Care.

People live in a service which is adequately maintained and supports their diverse beliefs and takes into account people's individual preferences when decorating and furnishing individual rooms.

16 July 2012

During a routine inspection

People who use the services of Satya Nivas have been in residence for many years and have been known to the provider/registered manager for over twenty years. People were supported by a staff team who had worked at the service for a longtime and who were able to support people well.

People were supported by staff who conversed with them in their first language and were able to provide support and care reflective of peoples' individual cultural and religious beliefs.

We spoke with four people who use the service and all expressed satisfaction with the care provided. People told us how they accessed local community events and clubs and maintained contact with family and friends. People told us they enjoyed going out shopping for food independently within the local community and that the meals prepared by staff were good.

6, 7 April 2011

During a routine inspection

People who use the service spoke to us about the decisions they make on a day to day basis, which includes the accessing of community services. They told us that they help with the daily running of the service, which for some included helping prepare meals, setting the table and clearing away. Others told us that they visit local shops and supermarkets to purchase groceries, and that they attend local colleges. People also told us that they visit local temples and take part in religious celebrations. People told us that they use local health care services and that they had regular contact with family and friends.

People told us that they were confident in speaking with staff as they had known them for many years. We were told by people using the service about the care and support they receive and they were able to show us records held about them.