3 March 2013
During a routine inspection
To help us to understand the experiences people had we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.
We spoke with a relative of someone living within the service. He expressed a positive view of the service and was happy with the quality of care given He stated that his wife was treated with respect and dignity.
Other people who were able to speak with us said that they were very happy with the care and support they received and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs quickly and that the manager talked to them regularly about their plan of care and any changes that may be needed.