11 October 2013
During a routine inspection
In this report the name of a registered manager appears. They were not in post and not managing the regulatory activities at this service at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.
We spoke with staff about the care and support they provided each day. They gave a detailed account of the specific individual needs of people.
We saw that the people had been fully involved with writing their own support plans. Paper and electronic copies were maintained and in a variety of formats. We saw people participated in various activities, both within the home and in the community, and were to their personal preferences.
We spoke with relatives of people who used the service. They told us of their continued satisfaction with the service and that the service fully met the needs of their relative.
We looked to see if people's medication was being managed properly. We found the service had systems in place to ensure medication was handled safely and securely.
The service had a complaints procedure which detailed how to deal with any comments and complaints made by people who used the service or their relatives.
We found that Oak Tree House was compliant in the five outcome areas we looked at.