2 October 2014
During a routine inspection
Caldicott House provides care and accommodation for up to six adults with learning disabilities. Four people were living at the home at the time of the inspection. This was an unannounced inspection, which meant the staff and provider did not know we would be visiting.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law, as does the provider.
People could be confident their care needs were being met and they were involved in the planning of their care. People were encouraged to be active and be part of their local community. They were encouraged to maintain relationships with friends and family and people that were important to them.
Care records described how the staff were meeting people’s their care needs. People had a health action plan that described what support they required. This was in a suitable format and included pictures to help people understand it.
People were protected from the risk of abuse because there were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow the procedures. Systems were in place to ensure people were safe including risk management, checks on the environment and safe recruitment processes.
Staff were caring and supportive and demonstrated a good understanding of their roles in supporting people. Staff received training and support that was relevant to their roles.
People were provided with a safe, effective, caring and responsive service that was well led. Staff were aware of the organisation’s values and philosophy in providing personalised care. There was a positive culture where people felt included and their views were sought.