Archived: Dilston College

We found that students' consent was obtained before care was delivered and staff acted in accordance with their wishes. Where students did not have the capacity to consent we found the provider acted in accordance with legal requirements.

We found that students' care needs were assessed and their care and treatment was planned. Where necessary, external healthcare professionals had been consulted about their care needs.

We looked at how the home managed medicines and found there were appropriate arrangements in place for the safe administration, recording, obtaining, handling, storage and disposal of medicines.

There were enough suitably skilled and qualified staff on duty to meet students' needs safely and appropriately.

The provider had a robust complaints procedure in place and students had been made aware of the complaints procedure in a format that met their needs. Staff told us how they would deal with complaints in line with the provider's complaints policy.

We found that people were involved in decisions about their care whenever possible and that their privacy and dignity was respected.

We found that peoples' care and support needs were appropriately assessed and their care was planned. They received care safely, and to an appropriate standard.

People were cared for in a clean and hygienic environment and we found that the service had appropriate measures in place to monitor and manage infection control.

Staff were well supported and trained appropriately in order to deliver care safely. In addition, staff had opportunities for continued professional development.

The service had adequate systems in place to monitor the quality of the service that it provided.