Archived: Royal Mencap Society - 4 Little Barn Lane

During our inspection visit we observed that support workers gained people's consent before and during any care and support was provided. We saw people were offered choices with drinks, food, where they sat and what they wanted to do. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

People chose what to eat and had a variety of appropriate meals and drinks to meet their needs. When we asked about the food, one person said, "I like it."

We found that support workers were knowledgeable about the medication they were administering and saw records to show people received their medication as prescribed by a doctor.

There were two support workers and usually a manager in the home each day. At night there was one support worker. People we spoke with seemed relaxed with the support workers present when we visited.

There were no records of any complaints made during the last year.

People appeared happy and secure with the staff. The provider demonstrated that staff were supported and observed on a regular basis.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.