Archived: Manor Road

Updated 16 August 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 31 July 2017 by one inspector and was unannounced.

Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We also reviewed the provider information return (PIR) submitted to us on 02 June 2017. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.

During the inspection we observed staff support people who used the service, we briefly spoke with two people who used the service, two staff members and the registered manager. We received feedback from relatives of two people who used the service about how people were supported to live their lives.

We received feedback from representatives of the local authority health and community services and health professionals involved with the support of people who used the service. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed records relating to the support of two people who used the service and other documents central to people's health and well-being. These included staff training records, medication records and quality audits.

Updated 16 August 2017

The inspection took place on 31 July 2017 and was unannounced.

Mencap provide accommodation and personal care at 30 Manor Road for up to six people who have a learning disability. There were six people living at 30 Manor Road when we inspected.

At the last inspection in June 2015 the service was rated Good. At this inspection we found the service remained Good. However, during the course of the inspection we identified some shortfalls in record keeping. The registered manager acknowledged the shortfalls and had already requested support from the provider to address these issues.

People felt safe living at 30 Manor Road. Staff understood how to keep people safe and risks to people's safety and well-being were identified and managed. The home was calm and people's needs were met in a timely manner by sufficient numbers of skilled and experienced staff. The provider operated robust recruitment processes which helped to ensure that staff employed to provide care and support for people were fit to do so. People's medicines were managed safely.

Staff received one to one supervision from a member of the management team which made them feel supported and valued. People received the support they needed to eat and drink sufficient quantities and their health needs were well catered for with appropriate referrals made to external health professionals as needed.

People’s relatives complimented the staff team for being kind and caring. Staff members were knowledgeable about individuals' support needs and preferences and people had been involved in the planning of their support where they were able. Visitors to the home were encouraged at any time of the day.

The provider had arrangements to receive feedback from people who used the service, their relatives, external stakeholders and staff members about the services provided. People were confident to raise anything that concerned them with staff or management and were satisfied that they would be listened to.

There was an open and respectful culture in the home and relatives and staff were comfortable to speak with the registered manager if they had a concern. The provider had arrangements to regularly monitor health and safety and the quality of the care and support provided for people who used the service.