The Care Quality Commission

Archived: Durham Domiciliary Care

Moreton House, High Street, Carrville, County Durham, DH1 1BE

Provided and run by:
Royal Mencap Society

Important: This service is now registered at a different address - see new profile

All Inspections

21 April 2011

During a routine inspection

In a survey carried out by Mencap in March 2011 people who used services said that they were supported by the right people, working in a way they wanted them to. They said that if they had any problems they could talk to staff. And that the staff and the manager listened to what they said and helped them when needed. They said they were supported in a way that helped them to feel safe, secure and in control of their money, home and belongings. And that other health and social care providers had been involved in their care.

They said they were supported in a way that helped them feel good about themselves and remain healthy. They said they were very happy with the support they were given. One person said "I have a photo support plan". They said that they were given the information and support they needed to lead a lifestyle that they chose. Two people said that they had been involved in recruiting staff. They said "sometimes I do the interviews" and "I like interviewing new staff and would like to do this more". One person said "I chair the monthly meeting".