The Care Quality Commission
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Archived: Mencap South Tyneside Domiciliary Care Agency

Mencap - Unit 5, Cookson House, South Shields, Tyne and Wear, NE33 1TL

Provided and run by:
Royal Mencap Society

Important: This service is now registered at a different address - see new profile

All Inspections

9, 12 December 2013

During a routine inspection

When we visited Mencap South Tyneside Domiciliary Care Agency, we spoke with the registered manager, service managers and care staff. We spoke with five people who used the service during our visit. We read the care records for five people who used the service.

People we spoke with were positive about the care they received. One person told us 'I am very happy the staff are brilliant.' Another person told us 'I have just been out for my Christmas dinner and I had a lovely time.'

Staff demonstrated they understood people's personal needs and the individual ways they communicated their needs.

We found that staff treated people with respect and gained people's consent before they supported them.

We found that staff were aware of safeguarding procedures and knew how to keep people safe. People who used the service and their relatives told us they felt safe.

We spoke with staff and found that they felt supported by their manager and felt able to raise any issues.

We found that there was a system for monitoring the quality of the service, which included customer satisfaction surveys.

We found that the service had not completed incident forms in accordance with the provider's incident reporting procedure.

23 October 2012

During a routine inspection

We spoke to the people who were using the service. One person commented, 'I like the staff all the same they are all nice' and another person commented, 'I like living here, I don't like going out so I stay in my room it is nice'. People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The people we spoke with told us they felt safe with their support workers and the care they were provided with. One person commented about their support workers, 'The staff are nice and friendly' and 'If I was worried about something I would tell the staff'. Another person commented 'I can have people visit the house like my family, I would tell them if I was worried".