Eversfield Care home is located in Reigate Surrey. The service provides care and accommodation for up to 36 older people. There were 31 people living at he service on the day of our inspection. Bedroom accommodation is arranged over three floors. Two passenger lifts provide access to both floors. Bedrooms are single occupancy and have en suite facilities. There is a large landscaped garden to the rear of the service and a car park is provided at the front of the service. Eversfield is owned and managed by Elizabeth Finn Homes Limited.
This inspection took place on 21 October 2015 and was unannounced.
The home was run by a registered manager, who was present on the day of the inspection visit. ‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Risk assessments were in place for identified risks. Risks were well managed and reviewed and updated on a regular basis. These had been reflected in people’s care plans.
Staff had received training in safeguarding adults and were able to evidence to us they knew the procedures to follow should they have any concerns. One staff member said they would report any concerns to the registered manager. The staff we spoke to knew of types of the different abuse and where to find contact numbers for the local safeguarding team if they needed to raise concerns.
There were sufficient numbers of staff who were appropriately trained to meet the needs of the people who lived at the service. Staff had the appropriate and up to date skills and guidance in relation to their role.
Procedures were in place for medicine administration. People received their medicine as prescribed. All medicines were administered and disposed of in a safe way.
The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. These safeguards protect the rights of people by ensuring if there are any restrictions to their freedom and liberty, these have been authorised by the local authority as being required to protect the person from harm. Capacity assessments had undertaken for people in accordance with the Mental Capacity Act 2008 code of conduct. Staff asked people for their consent brfore providing their care.
People were encouraged and supported to be involved in their care. People’s bedrooms had been decorated to a good standard and were personalised with their own possessions.
People had access to a range of health care professionals, such as the GP, district nurse, dentist and opticians.
People told us the food was very good and there was lots of choice. We saw people had access to drinks and snacks at any time during the day or night.
People were treated with kindness, compassion and respect, and their privacy and dignity was respected at all times.
People had individual care plans. They were detailed and updated regularly. We saw staff had the most up to date and appropriate information to enable them to respond to people effectively.
The registered manager operated an open door policy and we saw several examples of this throughout the day when staff, relatives and people who used the service sought their support and advice.
People were aware of the complaint procedures and told us they would know how to make a complaint.
The registered manager had maintained accurate, complete and detailed records in respect of people and records relating to the overall management of the service.
The service had systems in place to record and monitor the quality of the service provided.
Accidents and incidents were recorded and acted upon.
Staff were aware of the home’s contingency plan, if events occurred that stopped the service running. They explained actions that they would take in any event to keep people safe. The premises provided were safe to use for their intended purpose.