20 June 2023
During an inspection looking at part of the service
Broadoak Lodge is a residential care home providing personal care to up to 27 people in one adapted building. The service provides support to older people including those living with dementia. At the time of our inspection there were 21 people using the service.
People’s experience of using this service and what we found
People and their relatives told us there were enough staff to meet their daily needs in a timely way.
Some staff raised concerns over the number of staff deployed for one shift. The number of staff deployed on this shift was increased.
We have made a recommendation about staffing.
Staff received regular training and supervision. Safe recruitment processes were in place and appropriate pre-employment checks were completed prior to staff starting employment.
People and relatives told us the service was safe. People were protected from the risk of abuse, and staff understood safeguarding procedures and how to raise a concern.
People and relatives told us staff were kind and caring. Staff knew people well and held positive relationships with them. Personalised care plans included details of people’s wishes and preferences.
People’s care needs were assessed, and risk assessments were in place for staff to support people safely.
The service was welcoming. Everyone we spoke with told us managers and staff were approachable and friendly. The manager was a visible presence in the service offering guidance and support where needed.
The service worked in partnership with other agencies and health professionals to ensure people received joined up care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received their medicines as prescribed. Infection prevention and control procedures were in place and the environment safely managed.
Quality assurance systems were in place to monitor the quality of the service. Regular audits were carried out to ensure prompt action was taken following any shortfall identified.
The provider and manager were open and transparent and responded promptly to feedback during the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 1 December 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.
We undertook a focused inspection to review the key questions of safe, caring and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained the same based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Broadoak Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.