The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Farnham Dialysis Unit

Farnham Hospital, Hale Road, Farnham, Surrey, GU9 9QL (01483) 782256

Provided and run by:
Fresenius Medical Care Renal Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

8 January 2014

During a routine inspection

We found people had signed their consent to treatment form following discussions with their Consultant Nephrologist and /or their Consultant Haematologist. One person told us, 'I can't remember signing any form. I gave verbal consent, because I knew if I did not have dialysis I would be dead'. We checked the care records of this person and found they had signed and dated their consent form.

We found that people's care and welfare needs had been met. One person told us, 'I am very pleased that I am able to have my treatment here rather than at St Helier which is too far from my home'. People were involved in their care. One person told us, 'Yes I have a care plan and I know generally what's in it. I was involved in the development of the care plan so that's ok with me'. The person also told us, 'I have a named nurse who discusses my care and treatment with me. I also discuss my needs with my renal consultant and /or my haematology consultant. I am always kept properly informed of any changes'.

We found the service had followed the local authority adults safeguarding procedure to ensure the safety of people who used the service.

The service had a complaints policy and procedure for people who used the service or their representative to use if they felt the need to complain about the service. Complaints received had been dealt with appropriately.

16 January 2012

During a routine inspection

People who used the service told us they were involved in the planning of their care; that the NHS Consultant Nephrologist discussed their support options and treatments with them and their family. They said that they were provided with the service user guide, and that staff respected and recognised their individuality and human rights. They said they were fully involved in all aspects of their care.

People who used the service told us that they had very little choice in using this service. They said this service was the closess to their homes and they were very pleased to be refferred here. Some people told us they were able to visit the service before commencing treatment. Others said they and their Consultant Nephrologist and their relative made an informed decision that the clinic could meet their needs. They told us they were referred from the Renal Unit at St Hillier's Hospital and that they had to meet certain criteria.

They told us their care needs were based on their individuality, such as medical condition, likes and dislikes, social and day time activities and to maintain relationships with their families. They said their treatment consisted of three visits per week and that they were on the dialysis machines for four hours each visit. They said they are now accostomed to the dialysis, but in the beginning they had to make adjustments at work and at home.

People told us the staff are very kind and that they understood their care needs