Background to this inspection
Updated
20 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. This includes older people, people with dementia, people with a physical disability and younger adults.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. The service was given 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed all the information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
We spoke in person with the registered manager. The two people using the service were unable to communicate on the telephone. We contacted and spoke with two relatives and five staff to get their experience and views about the care provided. We reviewed a range of records. This included two people’s care and medicine records. We looked at two staff files in relation to recruitment, training and staff supervision. We checked a variety of records relating to the management of the service, including audits, policies and procedures. We continued to seek clarification from the provider to validate evidence found. We requested additional evidence to be sent to us after our inspection. This included spot checks, observations, training matrix and audits. We received the information which was used as part of our inspection.
Updated
20 July 2022
About the service
Yucca Recruitment Agency Limited is a domiciliary care agency providing care and support to people living in their own homes and flats.
The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection two people using the service were receiving personal care.
People’s experience of using this service and what we found
A safe service was provided for people to use and staff to work in. There were enough staff to meet people’s needs who were appropriately recruited. This enabled people to enjoy their lives and live safely. The provider assessed and recorded risks to people and staff; and monitored and updated them as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. Medicines were safely administered, and people prompted to take their medicines.
Relatives told us that effective care was provided, they were not subject to discrimination and their equality and diversity needs were met. Staff were well-trained and supervised. Relatives said staff provided good care very well. Staff encouraged people to discuss their health needs, any changes to them and they were passed on to appropriate community-based health care professionals. This included any required transitioning of services if people’s needs changed. People were protected by staff from nutrition and hydration risks, and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences.
Relatives said staff provided care and support in a friendly way. They paid attention to small details making all the difference. Staff respected and acknowledged people’s privacy, dignity and confidentiality. People were encouraged and supported to be independent and do things for themselves. This improved their quality of life by promoting their self-worth. Staff were caring, compassionate and passionate about the people they provided a service for.
The provider was responsive with people’s needs assessed, reviewed and care plans in place including people’s communication needs. Person-centred care was provided. People were given choices, encouraged to follow their routines, interests and maintain contact with friends and relatives so that social isolation was minimised. People were given suitable information about the service to make their own decisions regarding if they wanted to use it. Complaints were recorded and investigated.
The provider’s culture was open, positive, and honest with a leadership and management that was transparent. The statement of purpose clearly defined the provider’s vision and values and staff understood and followed them and were aware of their responsibilities and accountability. Staff were prepared to take responsibility and raise any concerns they may have with the provider. Service quality was regularly reviewed and changes made to improve the care and support people received accordingly. This was in a way that suited people best. The provider established effective working partnerships that promoted the needs of people being met outside its remit to reduce social isolation. Registration requirements were met.
Why we inspected
This service was registered with us on 27 May 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Yucca Recruitment Agency Limited on our website at www.cqc.org.uk.