4 January 2021
During an inspection looking at part of the service
Fairlawn is a residential care home providing personal and support to older people, some of who are living with dementia. The service can support up to 60 people. There were 55 people living at the home at the time of inspection.
People’s experience of using this service and what we found
Improvements had been made to planned staffing levels. The improvements had been sustained following our last inspection. There was a focus on recruitment and retention of staff at Fairlawn. People, their relatives and staff told us this had improved. There was a new manager who complimented the team already in place. There was confidence in the manager and the deputy manager.
Infection control procedures were in place to contribute to keeping people safe, these had been enhanced due to the Coronavirus pandemic. People, their relatives and staff were updated, and the provider ensured that they had additional oversight and offered increased support to the home.
People felt safe and their relatives were reassured. Staff had received training and knew how to recognise concerns and who to report them to, they felt confident the manager would act on any information of concern. There were systems in place to ensure lessons were learned and these were used to improve practice within the home.
Quality assurance systems were robust and were used to drive improvements. Staff felt proud to work at Fairlawn, felt appreciated and had confidence in and respect for their colleagues. People and staff felt involved in the home and were kept updated. The manager and deputy manager understood their responsibilities in their respective roles and worked with a variety of health and social care professionals to meet the needs of people living at Fairlawn.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 10 September 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 29 July 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve Staffing.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Fairlawn on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.