Valkyrie Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who were kind and respectful and knew them well. Staff supported people to be independent and encouraged people to do as much as they could for themselves, ensuring they had choice and control over their care and support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they had choice how they spent their time and the routines they wished to follow. One person said, “I go out for a walk if I want to or spend time in the garden. I am self-sufficient and like to do my own washing or help out with jobs around here.” Another person told us they attend groups they want to in the community and go to church. They also said they liked to have their own supply of snacks and drinks in their room and go shopping to obtain these.

Staff knew people well and how they wished to be supported. Staff understood people’s rights and worked with them as individuals to promote positive outcomes. Activities were supported and staff encouraged people to find ways to spend their time constructively doing activities they wanted to do. Where people had family, they were supported to maintain contact with their family.

Care was person centred and recognised people’s individual strengths and how they wished to be supported. Where people wished to make links in the local community staff supported them to do this. For example, if people wished to attend local groups or attend religious establishments staff helped them to facilitate these activities. Although care was person centred some more detail in care documentation would be helpful for new staff to get to know people better and understand their needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.