Background to this inspection
Updated
4 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Anne Residential is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
What we did:
Before the inspection we looked at all the information we held about the service. This information included statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help inform our inspection planning.
During the inspection we looked at the care files of both people living at Anne Residential, and records relating to the management of the service such as medicines, quality assurance audits and policies and procedures. We looked at three staff files. We spoke with the registered manager and one other staff member. We also spoke with a visitor whose relative had previously lived at the home.
After the inspection we spoke with two relatives of people living at Anne Residential.
We have included comments from all the responses we received in our report.
Updated
4 July 2019
About the service:
Anne Residential is a residential care home providing personal care to older people, in a single story building in a residential area. The home is registered for four people and two were receiving care on the day of the inspection.
People’s experience of using this service:
The provider continued to deliver a good service that met the needs of the people they cared for.
People we spoke with were happy with the care they received and with the staff who assisted them.
People received care from staff who were suitably trained and supported to meet their personal care needs.
Risks to people had been assessed and were regularly reviewed to ensure people’s needs were safely met. People were protected from avoidable harm, discrimination and abuse.
Appropriate recruitment checks took place before staff started working for the service.
The home had procedures in place to reduce the risk of the spread of infection.
Medicines were administered, stored and disposed of safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain a healthy balanced diet that met their needs.
People received the support they needed to stay healthy and to access health care services as and when required.
People received support from staff who were kind and compassionate. Staff treated people with dignity and respect and ensured people's privacy was always maintained.
People were supported to do as much as they could and wanted to do for themselves to retain control and independence over their lives.
The provider had effective systems in place to deal with concerns and complaints and to assess and monitor the quality of the service people received.
The service was well-led; there was an open, transparent and person-centred culture.
People, their relatives and staff were all asked to share their feedback about the service in an informal way.
The provider worked in partnership with other health and social care professionals and agencies to plan and deliver an effective service that met the needs of the people they supported.
Rating at last inspection:
At our last inspection, the service was rated Good overall and in all five questions. Our last report was published on 22 December 2016.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk