Cornelia Manor RCH

Updated 13 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 3 March 2021 and was announced.

Updated 13 March 2021

About the service

Cornelia Manor RCH is a care home providing accommodation and personal care to older people. The service can support up to 34 people. Cornelia Manor is a large building that has been adapted to suit the needs of people living there. At the time of the inspection the service was providing support to 28 people, some of whom were living with dementia.

People’s experience of using this service and what we found

The environment was warm and homely. We observed positive communication between staff, people and their relatives. People, their relatives and external professionals, all gave us positive feedback about the home and told us that staff were very kind and caring.

Individual and environmental risks were managed appropriately. People had access to appropriate equipment where needed, which meant people were safe from harm. Staff had received fire safety training and fire drills had taken place so that staff knew what to do in the event of a fire.

Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. People were involved in the recruitment of staff to ensure they were happy with the staff supporting them.

There were appropriate policies and systems in place to protect people from the risk of abuse and the registered manager and staff understood the signs to look for. People were supported to take their medicines safely and as prescribed. We identified some areas for improvement to ensure there were appropriate gaps between staff administering ‘as and when required’ medicines. The registered manager took immediate action to address this.

Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision and appraisals to help develop their skills and support them in their role.

People were supported to access health and social care professionals if needed, received enough to eat and drink and were happy with the food provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We identified some areas for improvement in records of decisions made in people’s best interest. The registered manager took immediate action to address this.

People and relatives told us they felt the staff were kind and caring, with an emphasis on providing person centred care. People's care plans contained detailed information about them and their care and support needs, to help staff deliver care that was individual to each person. The management team reviewed the care and support provided to people to make sure it continued to meet their needs.

Staff showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected. Activities had been developed in line with people's wishes and there were varied and interesting options to promote people’s health and well-being.

The registered manager and provider carried out regular checks on the quality and safety

of the service and understood their regulatory responsibilities. People and their relatives said the management team were open, approachable and supportive. Staff were positive about the management of the service and told us the registered manager and provider were very supportive and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 07June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.