About the service Elsie Jones House is a ‘housing with care’ service for people living in their own flats with a tenancy. The provider of the service is the landlord of the tenants and is also registered to provide personal care to people who live in Elsie Jones House. At the time of the inspection Elsie Jones House had 22 people living there who required personal care.
People’s experience of using this service and what we found
People were protected from the risk of harm or abuse by staff who were trained to deliver safe care and knew what action to take if they felt people were at risk. People and their relatives expressed confidence in the care and support provided by staff who they found to be reliable and caring. Staff recruitment processes were safe and robust to ensure people were supported by suitable staff of good character.
People and their relatives said staff safely supported them when they needed assistance to move, and any administration of medication by staff was well managed.
People's care and support needs were assessed and regularly monitored to ensure they were still current and being met. People’s wishes, and legal rights were promoted and protected by staff who had received up to date training which the staff felt equipped them well to deal with any issues.
People were supported to have maximum choice and control of their lives and staff advised they had been trained to support people in the least restrictive way possible and in their best interests. People made positive comments about the care and support they received from staff who regularly worked with them.
People and relatives said the staff responded well to changes in how people were to be supported, providing prompt support when people were unwell or had increased care needs. Agreed plans of care reflected the full care and support needs of people.
People and their relatives expressed confidence that any concerns or complaints would be properly addressed. The registered manager was known by people and relatives and regarded as approachable. Concerns or complaints were responded to in line with the providers policy and procedures.
The provider had regularly sought feedback on the quality of the service using questionnaires with people and their relatives. The registered manager had plans in hand to improve how information from the analysis of the questionnaires was shared. The quality of care provided was regularly checked by the registered manager to ensure the provider’s set standards were maintained.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Why we inspected
This was a planned inspection based on the previous rating.
Rating at last inspection
The last rating for this service was good (report was published in October 2017)
For more details, please see the full report which is on the CQC website at www.cqc.org.uk