8 November 2011
During a routine inspection
The NHS team manager who is care coordinator for this person told us:
'I have been happy so far with the level of input the team have been providing. They are also good at communicating with myself to inform me of his progress, and any specific difficulties or positive steps he has taken. I believe they are meeting his needs, and will continue to work closely with the locality manager and the support team to identify ways in which to support him in his ongoing recovery.'
The second person we spoke with said that he has lived at this house with support from the agency for one and a half years following discharge from hospital. He said 'it's great'. He does not need any support with personal care. He is out a lot and involved in many different activities. All of the staff are good and if he was not happy about anything he would tell his key worker or the locality manager. He can phone the locality manager directly and is confident that she would address any problems. He has regular contact with his family, visits home and they visit him. Wirral Autistic Society seem to understand his needs better than other organisations he has received services from. He is able to look after his own medication with supervision from staff. He has medicines to take when he feels anxious but has agreed that he will only keep two tablets with him at a time so that he can't take too many. He hasn't needed to take them for a while. He knows about his support plan and has agreed the support he will receive.
We spoke with the relative of a person who has moved from residential care and she told us:
'This has been tremendous progress for him and something he has been craving for a long time. He seems satisfied with his extra independence with shopping and money. He gets plenty of support to do the activities he likes including gardening and walking. This keeps him fit and well. He has regular visits to his family and trips out with us. There are no complaints.'
We also saw positive comments made on survey forms that were sent out by the agency. These included:
'Supported living is the best thing that happened to my son he now has a life. Thank you.'
'Please note that my son has only been with you for three months but we are extremely impressed with all aspects of the care.'