People who live at Eric Williams House have dementia and were unable to say if they had been involved in the decisions about their care. Relatives told us that they are consulted and involved in reviews and decisions made about the care their family member receives.People we spoke to were happy with the care they receive at Eric Williams House. Comments from people included 'It's a nice place to stay and the staff are lovely'.
A relative we spoke to told us 'I visit everyday, X is no longer able to speak, staff know her very well and understand how she communicates using eye contact'.
Relatives told us, 'The food is lovely if I'm here at meal times they always offer me dinner, and when I do stay its really tasty'.
'The food is excellent, good plain food, well presented and plenty of it'.
During our visit several healthcare professionals visited the home including a GP, and two community nurses. One nurse told us, 'I have no concerns whatsoever about Eric Williams House, we work well together and anything I ask staff to do is carried out quickly'
Three relatives told us they were able to raise concerns, and would be confident these would be listened to and acted on.
People who use the service did not give us any information about cleanliness and infection control. Relatives we spoke to told us the home is always clean when they visit.
People were unable to tell us if they are happy with the way they receive there medication, however we observed medication being given and people receive their medication as prescribed
Staff told us that all the equipment that people needed was available in the home.
People who live at the home were unable to tell us their views on the staff but during our visit we saw staff and residents getting along well together, and people who were visiting spoke positively about the staff at the home.
A relative also told us 'There always seems enough staff when I visit. It's important that mum has carers she knows and all the staff here have a good understanding of people's needs''.
We observed staff interacting and communicating with people. The interactions were unhurried, friendly, professional and relaxed. The interactions observed demonstrate that staff understood people's needs.
People who live in the home were unable to tell us if they are asked for their opinions of the care provided, but we saw comment cards that had been completed by residents that indicated they were happy with the care provided. Relatives said they had been asked for their views of the home, are invited to a relatives meeting and are involved in reviews.
Relatives we spoke to during our visit told us they would speak to one of the senior staff, or the managers if they were unhappy about anything. One relative said when her mother first moved into the home she had a few issues that she raised with the manager and these were quickly sorted out. She said that nothing is too much trouble for staff.