When we visited Te Hira Care Home we found there were 12 people living at the home. We spoke with the registered manager, two senior care assistants, two care assistants, the cook and six people who used the service including people's relatives. Speaking with these people helped answer our five questions; Is the service safe, effective, caring, responsive and is the service well led? Below is a summary of what we found. If you want to see the evidence supporting our summary please read our full report.
Is the service safe?
We saw most people's care records accurately reflected their care needs. We found people had appropriate risk assessments in place that made sure any risks were managed. We found people's care records were regularly evaluated and reviewed by senior staff.
We found evidence learning took place from incidents and investigations within the service and appropriate changes were implemented to improve the service.
People were cared for in an environment that was clean and hygienic.
We saw there were sufficient staff on duty to keep people safe at all times.
CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We were told nobody who lived at the home was under a Deprivation of Liberty Safeguard.
Is the service effective?
People told us the care they received met their needs. People told us they had been involved in planning the care they received.
Staff we spoke with had a clear understanding of the needs of the people they supported and what they told us was reflected in people's care plans.
Is the service caring?
We spoke with six people who used the service and they were all positive about the staff who supported them. People told us care staff were, 'Very good', 'Helpful' and 'Genuine.'
Staff we spoke with were positive about their role as care workers and enjoyed their job.
Is the service responsive?
We found people were asked for their views about their care and these were acted on. We saw the provider had sent out an annual quality assurance questionnaire. We saw the results from the survey were positive.
We saw incidents and accidents had been responded to and actions had been taken to make improvements following investigations.
People's needs and abilities were assessed before they moved into the home. The care plans we looked at were regularly reviewed and changed as people's needs changed. We found staff supported people to see other health professionals, such as doctors, dentists and opticians when they needed to.
Is the service well led?
We found the service had a quality assurance system in place where identified actions had led to improvements in most areas of the service. There was no formal check made by the manager on health and safety issues within the home.
We found people who used the service felt able to raise any issues or concerns they had with staff. We saw care staff responded to people's comments straight away on the day of our inspection.