Poplars Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring and supported people to do things for themselves. Staff promoted people independence.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff encouraged them to continue to do things for themselves to maintain their independence and have as much control over their lives as possible. One person said, “They encourage me to do as much as I can.” Another person said, “They help me to do as much as I can for myself, but I do need them to wash my hair”. People were encouraged to come to the lounge but were supported with their choices if they wanted to spend time in their room. One relative told their loved one was mainly supported in their room but was encouraged by staff and recently attended a special event.

People at the service had high level needs. However, there was still a strong focus on supporting people to maintain their independence. Staff encouraged people to be as independent as possible. For example, one staff member said, “It’s about encouragement and knowledge of that person, to let them do what they can for themselves, no matter how long it takes.” Another staff member said, “I let them choose. I tell them what is available, and I wait for them to decide, for instance, I will ask them to show me.”

People were given choice, control and independence over their day-to-day care. We saw staff ask people what they wanted to do. How they preferred their drinks to be made. Staff listened to people and respected their wishes. People were enabled to do the things they could do. People walked around the home independently where they were able to do so or with staff support if this was needed. We saw people doing things for themselves such as putting on their own tabard during lunch where they needed this support to maintain their dignity.

People’s care plans included information on what they could do for themselves. For example, one person care plan set out what personal care tasks they could do alone and explained they would ask for help if it was needed. Care plans include information on people’s preferences and what they like to do. For example, what time they like to go to bed, if people prefer to spend time alone or be in the lounge. Where people needed support with communication staff used tools such as pictures and objects of reference to give people choices and control. For example, staff used pictures to ask one person if they wanted their food now, the person was able to let staff know if they wanted it then or later.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.