Updated 30 June 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
One inspector carried out the inspection.
Service and service type
This service provides care and support to people living in ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection the service had a registered manager in post. They were on annual leave at the time of inspection.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 7 June 2023 and ended on 12 June 2023. We visited the service on 7 June 2023.
What we did before inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We reviewed the Provider Information Return (PIR). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 4 people who used the service. We observed staff interacting with people. We spoke with the team leader and 3 other support staff. We telephoned 3 relatives via telephone. We contacted 3 health and social care professionals via telephone and email. We spoke with the registered manager on the telephone on their return from leave.
We reviewed a range of records. This included 3 people’s care and support records and medication records. We looked at 2 staff files. A variety of records relating to the management of the service, including auditing, training data, photographs, surveys, analysis, policies and procedures were reviewed.