Updated 18 April 2024
Elmcroft Care Home is a residential care home with nursing provision, set over 2 units: Blythe and the General Nursing Unit (GNU). The service is registered to provide care for younger and older people, those living with dementia, and people with a physical disability. At the time of our inspection, the service was also registered to provide care for people with a learning disability and or autistic people. The service was not supporting any people with these care needs, and the provider applied to remove this service user band during our inspection. At the time we announced our assessment, 46 people were living at the service. We carried out our on-site assessment on 7 May 2024, 9 May 2024, and 14 May 2024. A Pharmacist Specialist inspector visited the service on 28 May 2024 to review medicines management. Off site assessment activity started on 7 May 2024 and ended on 4 June 2024. We completed this assessment in response to concerns we had received about the service. We looked at quality statements relating to areas in safe, effective, caring, responsive and well-led. We identified 5 breaches of the legal regulations relating to person-centred care, safe care and treatment, safeguarding, governance, and staffing. We have told the provider they need to make improvements. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.