24 July 2013
During a routine inspection
People we spoke with told us that the care that was discussed with them matched the care that was provided to them. We found there were regular reviews of people's care. We saw people's independence was promoted within their care plans and on the day of our inspection.
We saw that the care plans were person centred and reflected people's individual needs. We found the member of staff supported people as detailed within their care plans. We noted they were compassionate and caring when supporting people.
We found the home was clean and there was a cleaning schedule which the member of staff followed. We found people living at 13 Norfolk Street were involved with keeping the home clean. We saw checks were made by the member of staff to review the cleanliness of the home.
We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. The manager told us about the induction plan which new staff had to complete during their employment by Eden Place Limited.
We found the service had systems in place to monitor the quality of service being provided.