23, 30 July 2013
During a routine inspection
All the people that we spoke with told us that staff discussed their care and support with them and they were able to give consent to their care. One person told us, 'I want to be independent and staff help me to do things. It's fifty- fifty how we decide to do things.' We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.
All the people that we spoke with told us that they received the care and support that they needed. A relative told us, 'X is doing much better now. The carers are quite good, his drugs have been reduced and he seems a lot better.' We found that people experienced care, treatment and support that met their needs and protected their rights.
All the people that we spoke with told us that they were treated well by the staff that supported them. We found that people were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.
All the people that used the service and a relative that we spoke with told us that they were happy with the service they received. We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.
All the people that we spoke with told us that they would speak with the manager or a member of staff if they had any complaint or concerns about the service. We found that comments and complaints people made were responded to appropriately.